Senior Digital Client Care Specialist
Company: Disability Solutions
Location: Chandler
Posted on: October 10, 2024
Job Description:
Job Title:Senior Digital Client Care SpecialistLocation:AZ -
Chandler 3075What you'll do:Senior Client Services Care Specialist
answers complex telephone and email inquiries from business and
consumer clients and internal departments. This position utilizes
in-depth knowledge of Consumer and Small Business products and
systems to deliver an exceptional client experience during each
customer interaction. Specialists possess excellent problem
solving, functional, communication, and technical skills, along
with a drive for successful client resolutions. The Specialist
works in a fast-paced environment that requires accuracy, use of
logic skills and multi-tasking, toggling between multiple systems
while clearly communicating resolutions in an efficient manner.What
we are looking for:
- Assists internal and external clients with a full array of
support from general navigation to in-depth technical interfaces.
Researches and resolves a wide variety of complex incoming
inquiries including Remote Deposit Capture, ACH, Positive Pay,
Reverse Positive Pay, and Wires, etc., while serving clients with
professionalism, precision, and care.
- Takes ownership of issues through resolution of all customer
inquiries using telephone, email, and written correspondence
including any additional follow-up. Partners with internal
associates to provide treasury solutions in a consultative manner
while incorporating a keen awareness of risk mitigation and client
focus.
- Understands the client's needs and responds based on the
urgency around time-critical situations and escalates issues to
management in a timely fashion when necessary. Sets client
expectations and mitigate risk by thoroughly researching and
documenting client issues and escalating new or unresolved
system/process issues.
- Works independently in accordance with established regulatory
requirements without supervision. Periodically assists in special
projects and tasks including training fellow associates when
necessary.
- Strict adherence to customer verification procedures to
validate/verify the identity of customers prior to releasing
information and/or assisting with transactions.What you need to
have:
- High School Diploma or GED required, college degree
preferred.
- 3+ years of banking experience required.
- Call center, consumer and small business banking products, cash
management, and/or payment processing experience preferred.
- Experience in personal computer systems and related programs
(ex. Microsoft Office).
- A willingness to learn, teach, and share information
required.Benefits you'll love:We offer all the important things
you'd want - like competitive salaries, an ownership stake in the
company, medical and dental insurance, time off, a great 401k
matching program, tuition assistance program, an employee volunteer
program, and a wellness program. In addition, you'll have the
opportunity to bolster your business knowledge, learning the ins
and outs of how successful companies operate and manage their
finances, giving you invaluable hands-on experience to help grow
your career!About the company:Western Alliance Bank is a wholly
owned subsidiary of Western Alliance Bancorporation. Alliance Bank
of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank,
First Independent Bank, and Torrey Pines Bank are divisions of
Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western
Alliance Bank company.Western Alliance Bancorporation is committed
to equal employment and will consider all qualified applicants
without regard to race, sex, color, religion, age, nation origin,
marital status, disability, protected veteran status, sexual
orientation, gender identity or genetic information. Western
Alliance Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Sun City , Senior Digital Client Care Specialist, Accounting, Auditing , Chandler, Arizona
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