Banking Product Support - Deposits Analyst
Company: Disability Solutions
Location: Phoenix
Posted on: October 18, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Commerce/Business Travel Percentage : 0%Job DescriptionThe world of
finance moves fast. At FIS, we're faster. Our teams are empowered
to learn, grow, and make an impact-in their careers and
communities. We deliver innovation that advances the way the world
pays, banks and invests. If you want to grow personally and
professionally, we'd like to know: Are you FIS?About the Role:You
will utilize your expertise in the business of banking.-- Our most
successful team members have extensive banking background and
understand how banks serve their customers.-- This includes
understanding how a bank thinks about the products and services
offered, to how the bank manages operations and delivers a unique
customer experience across the customer's life cycle.About the
Team:The Client Support team is a highly collaborative organization
that works together to help our clients be successful.-- Our team
is comprised of experienced bankers that not only understand how to
use our software, but how it applies to the business of banking.--
We are focused on handling client issues, resolving with urgency
any errors they encounter.-- Most of our time is spent helping
clients with their inquiries; helping them to better understand how
to use our software so that they can best serve their
customers.What you will be doing:Handling customer inquiries and
resolving support issues such as:
- Financial transactions
- Operational controls
- Operational compliance
- Statements and notices
- Provide expert, in-depth product support to the customer.
- Recreating client issues in FIS test environments to provide
the best solution to the reported problem.
- Anticipate next steps in what the client is trying to
accomplish by asking probing questions.
- Troubleshoot problems with software applications and recommend
corrective action.
- Document customer information and recurring issues to support
product quality programs and product development.What you will
need:
- The ability to work independently and be a self-starter
- Excellent communication skills (written and verbal)
- Strong problem-solving, and research skills.-- Ability to
anticipate next steps.
- Strong analytical skills; Resourceful in researching and
testing - ability to go beyond what is found in the manual.
- Client-focused. Always put yourself in the shoes of the client
to understand how a situation is impacting them.
- Strong relationship building skills - both with the clients we
serve and internal FIS groups in order to achieve our goal of
providing excellent service to our clients.A bonus if you
have:Experience with the HORIZON core banking system (preferred but
not required)What we offer you:At FIS, we hire the best. In return,
you receive exceptional benefits including:
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary, and benefitsFIS is committed to providing
its employees with an exciting career opportunity and competitive
compensation. The pay range for this full-time position is
$52,760.00 - $86,000.00 and reflects the minimum and maximum target
for new hire salaries for this position based on the posted role,
level, and location. Within the range, actual individual starting
pay is determined additional factors, including job-related skills,
experience, and relevant education or training. Any changes in work
location will also impact actual individual starting pay. Please
consult with your recruiter about the specific salary range for
your preferred location during the hiring process.Privacy
StatementFIS is committed to protecting the privacy and security of
all personal information that we process in order to provide
services to our clients. For specific information on how FIS
protects personal information online, please see the Online Privacy
Notice.EEOC StatementFIS is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, marital status,
genetic information, national origin, disability, veteran status,
and other protected characteristics. The EEO is the Law poster is
available here supplement document available hereFor positions
located in the US, the following conditions apply. If you are made
a conditional offer of employment, you will be required to undergo
a drug test. ADA Disclaimer: In developing this job description
care was taken to include all competencies needed to successfully
perform in this position. However, for Americans with Disabilities
Act (ADA) purposes, the essential functions of the job may or may
not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis.Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.#pridepass
Keywords: Disability Solutions, Sun City , Banking Product Support - Deposits Analyst, Accounting, Auditing , Phoenix, Arizona
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