AAB Support Specialist - Call Support
Company: Disability Solutions
Location: Chandler
Posted on: October 25, 2024
Job Description:
Job Title:AAB Support Specialist - Call SupportLocation:AZ -
Chandler 3033What you'll do:The Support Specialist is
customer-focused, responsible for answering and documenting
incoming calls, acknowledging and answering customer complaints,
and processing online payments. They must be knowledgeable of AAB
products, systems, and services as well as services offered to
homeowners through respective HOA management companies. The Support
Specialist will answer questions from management companies about
the bank's online payment platform and the services/features they
are able to use in that application including bulk payment uploads
and reporting. The Support Specialist will use strong communication
and problem-solving skills, empathy, ability to remain calm under
pressure, and dedication to meeting customer needs.What we are
looking for:
- Responding to customer queries in a timely and accurate way,
via phone and email.
- Identifying customer needs and helping customers use specific
product features.
- Update internal call management system following procedure and
adhering to applicable policy.
- Inform customers about new product/system features and guide
product users through features and functionalities.
- Analyze and report product malfunctions. Escalate issues for
quick resolution, obtaining as much detailed information from
callers about the problem as possible.
- Share information and effective workarounds with teammates.What
you need to have:
- High school graduation required. Some college or pursuit of
degree preferred.
- 1+ years of related experience in customer services or contact
center.
- Entry-level knowledge of general banking operations, including
deposit operations, loan administration, treasury management,
and/or other commercial banking products and services.
- Entry-level knowledge of applicable regulatory and legal
compliance obligations, rules and regulations, industry standards,
and practices.
- Knowledge of National Automated Clearing House Associate
(NACHA) rules and Automated Clearing House (ACH) process
preferred.
- Strong oral and written communication skills. Ability to convey
ideas and thoughts with clarity, confidence, and
respectfulness.
- Ability to demonstrate patience and empathy when handling
difficult cases.
- Must be flexible and adapt quickly to change. Ability to work
independently and in a team environment. Ability to prioritize
tasks and remain organized.
- Proficiency with MS Office suite.Benefits you'll love:We offer
all the important things you'd want - like competitive salaries, an
ownership stake in the company, medical and dental insurance, time
off, a great 401k matching program, tuition assistance program, an
employee volunteer program, and a wellness program. In addition,
you'll have the opportunity to bolster your business knowledge,
learning the ins and outs of how successful companies operate and
manage their finances, giving you invaluable hands-on experience to
help grow your career!About the company:Western Alliance Bank is a
wholly owned subsidiary of Western Alliance Bancorporation.
Alliance Bank of Arizona, Alliance Association Bank, Bank of
Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank
are divisions of Western Alliance Bank; Member FDIC. AmeriHome
Mortgage is a Western Alliance Bank company.Western Alliance
Bancorporation is committed to equal employment and will consider
all qualified applicants without regard to race, sex, color,
religion, age, nation origin, marital status, disability, protected
veteran status, sexual orientation, gender identity or genetic
information. Western Alliance Bancorporation is committed to
working with and providing reasonable accommodations for
individuals with disabilities. If you are an individual with a
disability and require a reasonable accommodation to complete any
part of the application process and/or need an alternative method
of applying, please email HR@westernalliancebank.com or call
602-386-2488. When contacting us, please provide your contact
information and state the nature of your accessibility issue. We
will only respond to inquiries concerning requests that involve a
reasonable accommodation in the application process.-- Western
Alliance Bancorporation
Keywords: Disability Solutions, Sun City , AAB Support Specialist - Call Support, Accounting, Auditing , Chandler, Arizona
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