Global Banking Production Services & Engineering Lead
Company: Disability Solutions
Location: Chandler
Posted on: October 9, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
building and leading a team to deliver technology products and
services that meet business outcomes. Key responsibilities include
developing a technology strategy, ensuring technology solutions
comply with applicable standards, promoting design, engineering,
and organizational practices, and advocating and advancing modern,
Agile solution delivery practices. Job expectations may include
coaching, mentoring, providing feedback and hands on career
development, identifying emerging talent, fostering leadership
skills, and managing stakeholders.The Global Banking Production
Services & Engineering Lead is responsible for the following:
- Manages a function or unit within the technology environment.
Manages associates and makes all decisions on personnel actions
including staffing, performance management and compensation
decision-making
- Supports multiple systems through maintenance, modification and
problem resolution to support ongoing delivery of services and/or
operations
- Manages multiple applications/ development projects, or single
major complex initiatives if a small area of the development
function
- Coordinates resources across various applications, operations
or projects
- Manages budget, monitors progress and adjusts resources and
priorities accordingly
- May provide expertise in determining the strategic technical
direction and system architecture for initiatives. Provides input
on policy issuesResponsibilities:
- Builds and manages teams by performing financial activities to
inform workforce strategy and hiring practices, setting and
tracking maturity and quality objectives, and training
employees/teams to address feedback and achieve quality and
performance objectives
- Facilitates performance and career development of
employees/teams through performance reviews, coaching, and creating
development plans that are needed to build competencies and
skills
- Manages solution delivery and application performance in
production (app health, resiliency, performance, security,
enterprise data management standards, audit exams and reviews),
ensuring all relevant risk, financial, and compliance policies are
met
- Manages relationships with business and technology partners and
leads and creates followership in Communities of Practice in the
organization
- Contributes to the technology strategy for their technical
domain
- Creates an inclusive and healthy working environment and helps
to resolve organizational impediments/blockers
- Ensures that execution is aligned with product strategy by
working with product management and other stakeholdersManagerial
Responsibilities:At Bank of America, all managers at this level
demonstrate the following responsibilities, in addition to those
specific to the role, listed above.
- Diversity & Inclusion Champion: Models an inclusive environment
for employees and clients, aligned to company D&I goals.
- Manager of Process & Data: Demonstrates deep process knowledge,
operational excellence and innovation through a focus on
simplicity, data based decision making and continuous
improvement.
- Enterprise Advocate & Communicator: Communicates enterprise
decisions, purpose, and results, and connects to team strategy,
priorities and contributions.
- Risk Manager: Ensures proper risk discipline, controls and
culture are in place to identify, escalate and debate issues.
- People Manager & Coach: Provides inspection, coaching and
feedback to motivate, differentiate and improve performance.
- Financial Steward: Actively manages expenses and budgets in
alignment with objectives, making sound financial decisions.
- Enterprise Talent Leader: Assesses talent and builds bench
strength for roles across the organization.
- Driver of Business Outcomes: Delivers results by effectively
prioritizing, inspecting and appropriately delegating team
work.Skills:
- Influence
- Risk Management
- Solution Design
- Stakeholder Management
- Technical Strategy Development
- Analytical Thinking
- Application Development
- Collaboration
- Result OrientationRequired Qualifications:
- Previous experience managing a technology-focused team
- Excellent communication skills so that they are comfortable
speaking to a variety of teams and individuals, including technical
resources, customers, and business partners at all levels
- Excellent time management and organizational skills to keep
track of multiple problems at any one time. They need to know what
the problems are, which teams and individuals are performing
technical analysis, and who to escalate should resolution
investigations stall
- Excellent customer service and interpersonal skills with
demonstrated history of building partnerships across all teams and
levels
- Strong self-starter with excellent analytical and
problem-solving skills
- A work history that demonstrates a strong ability to
prioritize, multi-task and work independently
- Prior work experience that required a consistent and impeccable
attention to detail, accuracy and follow up
- Proven effective communication and documentation of issues
including those with business/client and technical impact
- Ability to work effectively under pressure, adapting to
unexpected events, responding well to change
- Proactive ability to juggle multiple responsibilities and
reprioritize tasks based on new information or shifting
deadlines
- Exemplary demonstrated work ethic and pro-active, 'can do'
approach
- Ability to handle highly sensitive, confidential, and
non-routine informationDesired Qualifications:
- Broad and Targeted Business Acumen
- Targeted and Specialized Technical Acumen relative to the
Application Domain Supported
- ITIL Certified
- Comfortable working in a fast-paced environment where
priorities and deadlines change
- Ability to multitask and prioritize tasks with well-developed
organization skills
- Excellent time management skills with strong attention to
detail
- Ability to navigate in a constantly changing environment under
tight deadlines with a high level of accuracy
- Ability to confidently interact with Senior Leaders
- Ability to prioritize work in a deadline intensive environment
and work well under pressureShift:1st shift (United States of
America)Hours Per Week: 40
Keywords: Disability Solutions, Sun City , Global Banking Production Services & Engineering Lead, Engineering , Chandler, Arizona
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