Customer Support Engineer
Company: Disability Solutions
Location: Phoenix
Posted on: October 11, 2024
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Job Description:
Base Pay Range: $25.87 - $44.00 Per HourPrimary Location:
USA-AZ-Phoenix-KLAKLA's total rewards package for employees may
also include participation in performance incentive programs and
eligibility for additional benefits identified below. Interns are
eligible for some of the benefits identified below. Our pay ranges
are determined by role, level, and location. The range displayed
above reflects the minimum and maximum pay for this position in the
primary location identified in this posting. Actual pay depends on
several factors, including location, job-related skills,
experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
Group/Division The KLA Services team headquartered in Milpitas, CA
is our service organization that consists of Service Sales and
Marketing, Spares Supply Chain management, Field Operations,
Engineering, Product Training, and Technical Support. The KLA
Services organization partners with our field teams and customers
in all business sectors to maintain the high performance and
productivity of our products through a flexible portfolio of
services. Our comprehensive services include: proactive management
of tools to identify and improve performance; expertise in optics,
image processing and motion control with worldwide service
engineers, 24/7 technical support teams and knowledge management
systems; and an extensive parts network to ensure worldwide
availability of parts.Job Description/Preferred
Qualifications1.Evaluates, analyzes, diagnoses and troubleshoots
technical equipment problems via telephone or at customer site.
Ensures equipment improves customer production.2.Repairs of system
level problems (which have multiple causes and for which no
standard procedures exist) at customer sites.3.Represents the
company to the customer and assume accountability for customer
happiness with service.4.Assures operational quality of system
equipment. Coordinates actions with customers to minimize down
time.5.Provides assistance to Installation Engineer in resolving
problems.6.Prepares fields service reports on customer support
activity and provide documentation to other supporting functions on
re-occurring problems.7.Build positive relationship with customers
and increase customer satisfaction by resolving sophisticated
requests and issues.8.Contribute to the Capturing, Re-use,
Collaboration, and Improvement of knowledge using available
systems9.Develops and handles return materials authorization (RMA)
processes for ensuring customer returns, exchanges, service and
repairs are done with speed and accuracy and all client/customer
service delivery issues are resolved. 10.Executes technical
critical issues with detailed problem statement and pass-down to
work with system engineering technical team in customer
site.11.Estimated travel is 20% once trained in the classroom as
part of on-the-job training program. Although, much of the job
responsibilities will be performed in the office or at the customer
site supporting various projects and initiatives. In addition to
problem diagnosis and resolution, other support duties will include
characterization and support of customer demos and field
projects.Minimum QualificationsMaster's Level Degree and Bachelor's
Level Degree and 0 years related work experience. With related work
experience is a plusThe company offers a total rewards package that
is competitive and comprehensive including but not limited to the
following: medical, dental, vision, life, and other voluntary
benefits, 401(K) including company matching, employee stock
purchase program (ESPP), student debt assistance, tuition
reimbursement program, development and career growth opportunities
and programs, financial planning benefits, wellness benefits
including an employee assistance program (EAP), paid time off and
paid company holidays, and family care and bonding leave. KLA is
proud to be an Equal Opportunity Employer. We do not discriminate
on the basis of race, religion, color, national origin, sex, gender
identity, gender expression, sexual orientation, age, marital
status, veteran status, disability status or any other status
protected by applicable law. We will ensure that qualified
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us at
talent.acquisition@kla.com or at +1-408-352-2808 to request
accommodation.
Keywords: Disability Solutions, Sun City , Customer Support Engineer, Engineering , Phoenix, Arizona
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