Fire Service Technician
Company: Johnson Controls
Location: Tempe
Posted on: October 14, 2024
Job Description:
Be part of the future!We are one team, dedicated to working
collaboratively to create purposeful solutions that propel the
world forward. We hope you will join our diverse team of top people
- you bring your talent, and we'll give you the space and
opportunities to grow and succeed. - We are committed to make a
difference.What we offer:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HAS)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!What you will do
- Receive service calls from Service Resource Center, including a
brief description of equipment/system malfunctions.
- Responsible for contacting customer representative and
ascertain equipment/systems problems.
- Diagnose problems and perform service and repairs on electronic
fire alarm systems and other related building system products at
customer sites.
- Follow prescribed troubleshooting procedures and refer to
technical manuals, part manuals, change notices and bulletins,
modification notices, etc. to repair equipment.
- Service, troubleshoot and install many different manufacturers'
Fire & Life Safety systems including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittals,
specifications software/systems, programs, schematics and
operational product manuals.
- Exhibit excellent customer service skills by consistently
communicating with the district staff and customers to ensure
customer satisfaction.
- Complete Service Acknowledgements with proper coding through
communication devices, such as smart phones and laptop
computers.
- Obtain customer signature upon completed service call
assignment.
- Participate in a scheduled On-call rotation. Help to train or
mentor others on the service team.
- Provide our customers with the highest level of service to
solve building inefficiencies and resolve service related items. As
a trusted advisor to our customers you will provide solutions and
outcomes at the time of service
- Perform other duties as assigned.How you will do it
- This skilled position involves troubling shooting and repairing
installed systems. Including panel repair/reprogram, device
replacement/repair, resolving low voltage circuit troubles and
system testing.
- Organize and effectively utilize technical resources,
information, material, and support to assure efficient execution of
all assigned tasks.
- Candidate must possess excellent written/verbal communication
and outstanding customer service skills.
- Position involves the programming of fire alarm, security, and
access control system panels.
- Experience CCTV and IT and IP networks a plus.
- Complete and submit all required task-related, activity,
productivity, and other documentation in a timely manner.
- On call and after hours work required on occasion at customer
need.
- Provide recommendations and solutions to ensure facility is
running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and solutions.What we
look forRequired
- 4+ years documented experience in low voltage electrical
systems, including Fire/Life Safety systems, Access Control, Nurse
Call, and Paging systems.
- Experience in reading and interpreting blueprints, submittals,
and operational/product manuals. Knowledge of test equipment,
multi-meter, digital analyzer, and commissioning devices.
- High School Diploma or equivalent
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and
moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions such
as climbing ladders, scaffolding and high lift equipment up to 40
feet, working within ducts, crawl spaces, above ceilings, etc
- Ability to work flexible hours including weekends to meet
customer requirements.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer
needs.
- Ability to adhere to, implement, and always follow safety
guidelines and procedures
- Possess a valid driver's license and driving record that meets
company requirements.
- Retain any licenses that are required by National, State and
Local codes.
- Provide recommendations and solutions to ensure facility is
running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and
solutions.Preferred
- NICET Level II certification strongly preferred.
Keywords: Johnson Controls, Sun City , Fire Service Technician, Engineering , Tempe, Arizona
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