Branch Assistant Manager Float
Company: Disability Solutions
Location: Phoenix
Posted on: October 11, 2024
Job Description:
Job Title:Branch Assistant Manager FloatLocation:CityScapeWhat
you'll do:As a Branch Assistant Manager Float, you will primarily
work to execute the full client engagement life cycle for clients
and at times partner with leadership to coach and mentor other team
members. You will promote and exemplify the department's "sales,
service, operations" philosophy through client interactions. You
will strive to provide best-in-class white glove service to our
clients. You will respond to and resolve client requests and
provide expert advice and guidance for these clients utilizing
products and services such as treasury management, commercial
cards, loans, and commercial, and personal accounts, along with
supporting and managing complex technical integrations that enable
client capabilities through items like SFTP, data exchange, and
advanced AP/AR services. You will work with internal departments
and resources such as the Preferred Banker support system,
Relationship Managers, Treasury Management, Cards, Bank Operations,
and IT to drive client satisfaction. You will support the team
through a career experience journey to augment banking knowledge
for more effective work solutions and career growth opportunities
by achieving and exceeding department metrics, conducting training
sessions, and demonstrating knowledge through customer and team
interactions. You will prepare, provide, and present to internal
partners and clients throughout the year incorporating client
activity, current solutions, setup structure, and recommendations
for additional products and solutions. You will be assigned
department sales and/or referral goals that align with strategic
objectives.What we are looking for:
- Manage and maintain relationships with clients by earning
trust, thoroughly understanding client needs, providing targeted
advice, and execute the complete client life cycle by developing
thoughtful solutions and delivering an exceptional client
experience.
- Participate in Payables, Receivables, and Working Capital
client discussions
- Work with internal partners to provide interdisciplinary
expertise and help generate business results and acquire new
assets, both from existing client base and new client
acquisition
- Ensure that proposed solutions fulfill clients' needs and
objectives in the short, medium and long term through a holistic
goals based planning approach
- Oversee and manage distribution of work for their designated
team, facilitate cross training opportunities, and provide
reporting to management on production, turnaround times and other
key data points.
- Ensure the team meets service level standards including sales,
customer service, turn-around time, risk management and regulatory
compliance, audit soundness, and productivity and efficiency. May
also monitor individual team member progress on their career
experience journey to support their career progression and ensure
optimal client support for all client inquiries or requests.
- Assist leadership by creating and executing strategic business
initiatives driven by data analytics. This may require change
management techniques with other internal departments, proactively
keeping up-to-date with Bank products, and completing other duties
as assigned.
- At times, may lead and develop a team; responsible for
participating in hiring, coaching, performance management,
training, and development.What you need to have:
- High school diploma
- 5+ years of professional or relevant experience including, but
not limited to Treasury Management Sales or Treasury Management
Service or Branch Banking, or other applicable financial
experience.
- Bachelor's degree in related field preferred, and may be
substituted for years of experience
- Product Knowledge: Foundational knowledge of banking products
or related business software
- Energetic individual that is self-motivated, coachable, and
flexible in thought
- Enjoys a fast-paced environment with changing and evolving
responsibility
- Detailed oriented
- Invested in personal development
- Consistently pursues client experience excellence
- Works quickly to fulfill client needs delivering complex
solutions
- Strong speaking and writing skills for internal and external
audiences (ex: sales or leadership)
- Microsoft Word, Excel, and PowerPoint experience with
Salesforce a plus
- Professional verbal and written communication Previous
leadership experience preferred.
- Ability to travel 25%Benefits you'll love:We offer all the
important things you'd want - like competitive salaries, an
ownership stake in the company, medical and dental insurance, time
off, a great 401k matching program, tuition assistance program, an
employee volunteer program, and a wellness program. In addition,
you'll have the opportunity to bolster your business knowledge,
learning the ins and outs of how successful companies operate and
manage their finances, giving you invaluable hands-on experience to
help grow your career!About the company:Western Alliance Bank is a
wholly owned subsidiary of Western Alliance Bancorporation.
Alliance Bank of Arizona, Alliance Association Bank, Bank of
Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank
are divisions of Western Alliance Bank; Member FDIC. AmeriHome
Mortgage is a Western Alliance Bank company.Western Alliance
Bancorporation is committed to equal employment and will consider
all qualified applicants without regard to race, sex, color,
religion, age, nation origin, marital status, disability, protected
veteran status, sexual orientation, gender identity or genetic
information. Western Alliance Bancorporation is committed to
working with and providing reasonable accommodations for
individuals with disabilities. If you are an individual with a
disability and require a reasonable accommodation to complete any
part of the application process and/or need an alternative method
of applying, please email HR@westernalliancebank.com or call
602-386-2488. When contacting us, please provide your contact
information and state the nature of your accessibility issue. We
will only respond to inquiries concerning requests that involve a
reasonable accommodation in the application process.-- Western
Alliance Bancorporation
Keywords: Disability Solutions, Sun City , Branch Assistant Manager Float, Executive , Phoenix, Arizona
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