Senior Customer Service Representative
Company: NTT DATA
Location: Phoenix
Posted on: October 17, 2024
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Job Description:
Job Title: Senior Customer Service Representative (Temporary 4
months)
Industry: Healthcare
FSLA status: Non-Exempt
Department: Operations
Level: Entry to Mid-level
Location: Phoenix, AZ
Pay Rate: 19.68
At NTT DATA, we know that with the right people on board, anything
is possible. The quality, integrity, and commitment of our
employees are key factors in our company's growth, market presence
and our ability to help our clients stay a step ahead of the
competition. By hiring the best people and helping them grow both
professionally and personally, we ensure a bright future for NTT
DATA and for the people who work here.
NTT DATA Services currently seeks a Senior Customer Service
Representative to join our team for a 4 month or longer temporary
assignment. If you feel you are qualified by the description below,
please apply for a chance to interview and discuss your skills &
qualifications.
You will join and work with a team of talented people who enjoy
solving tough problems and improving the healthcare industry. They
believe in supporting both personal and professional growth. That
means, they pay attention to goals, celebrate milestones, and
highly encourage learning opportunities.
JOB SUMMARY
Handles inbound/outbound calls from participants and/or prescribers
when needed to start and process order requests. Ability to
research and investigate orders using PeopleSafe and LINKS.
Research issues sent by Customer Care, Account Managers, internal
customers and Quality Assurance relative to the customer service
experience. Notifying requestor of decisions, changes, or other
relevant information pertaining to request/inquiry. Responsible for
researching and resolving payment issues. Call to offer a direct
sale of medications to participants and posting payments to the
proper account. Perform required transactions to complete mail
order prescriptions. Follow through on standard operating
procedures, problem-solving and troubleshooting within guidelines.
Ability to work under strict turn-around-times.
Responsibilities
JOB QUALIFICATIONS
ESSENTIAL FUNCTIONS
All duties and responsibilities are essential job functions and are
subject to possible modification to reasonably accommodate
individuals with disabilities. Other functions and accountabilities
may be assigned from time to time. Regular attendance is an
essential function of this position. To perform this job
successfully, the employee will possess the skills, aptitudes, and
abilities to perform each duty proficiently.
TYPICAL PHYSICAL DEMANDS
Requires sitting for long periods of time. Some bending, stretching
or reaching required. Requires the physical dexterity to operate a
keyboard, calculator, telephone, copier and other office equipment
as necessary. Requires ability to perform data entry functions for
95% of the scheduled work shift and perform duties in a fast-paced
environment with high demands and tight deadlines. Requires ability
to view computer monitor for long periods of time without
eyestrain.
About NTT Data, Inc.
NTT DATA, Inc. partners with clients to navigate and simplify the
modern complexities of business and technology, delivering the
insights, solutions and outcomes that matter most. We deliver
tangible business results by combining deep industry expertise with
applied innovations in digital, cloud and automation across a
comprehensive portfolio of consulting, applications, infrastructure
and business process services. NTT DATA, Inc. is part of the NTT
DATA family of companies, together comprising a top 10 global
business and IT services provider with 100,000+ professionals in
more than 50 countries, and is part of NTT Group, a partner to 85
percent of the Fortune 100. Learn more at
https://us.nttdata.com/en/.
EEO Statement
NTT DATA, Inc. (the "Company") is an equal opportunity employer and
makes employment decisions on the basis of merit and business
needs. The Company will consider all qualified applicants for
employment without regard to race, color, religious creed,
citizenship, national origin, ancestry, age, sex sexual orientation
genetic information, physical or mental disability, veteran or
marital status, or any other class protested by law. To comply with
applicable laws ensuring equal employment opportunities to
qualified individuals with a disability, the Company will make
reasonable accommodations for the known physical or mental
limitations of an otherwise qualified individual with a disability
who is an applicant or an employee unless undue hardship to the
Company would result.
#INDHRS
Keywords: NTT DATA, Sun City , Senior Customer Service Representative, Hospitality & Tourism , Phoenix, Arizona
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