Wireless Customer Service Representative
Company: DISH
Location: Chandler
Posted on: October 10, 2024
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Job Description:
Company Summary DISH, an EchoStar company, has been reimagining
the future of connectivity for more than 40 years. Our business
reach spans satellite television service, live-streaming and
on-demand programming, smart home installation services, mobile
plans and products and now we are building America's First Smart
Network---. Today, our brands include EchoStar, Hughes, DISH TV,
Sling TV, Boost Mobile and Gen Mobile. Department Summary The
Wireless Customer Service Representative role is part of a team
that is based out of our cutting edge Chandler facility and will be
amongst the first to experience our latest state-of-the-art
wireless technology. Post-training production schedule may include
a rotation of at-home and onsite work based on performance and
business needs. You will have the opportunity to become a subject
matter expert in the Chandler location and build excitement around
the latest wireless developments. Collaborating with your team
on-site will allow you to expand your professional network and
create future career opportunities. Job Duties and Responsibilities
As a part of the Customer Experience Team (CXO), you will be the
voice of the company to our customers. This team focuses on
resolving customer issues, preventing future problems, and
promoting our services, while listening, connecting and caring for
the customer through voice and chat interactions. Team members
maintain strong knowledge of our wireless products, accessories and
pricing plans. Your mission is to be one of the best customer
support advocates in the industry. Tasks and Responsibilities Team
members are responsible for providing quality customer service as
well as activation and technical support. Other responsibilities
include: Establish long-term customer relationships by providing
exceptional service and one-call resolution Maintain strong
knowledge of our wireless products, accessories and pricing plans
Provide product suggestions and sell our products and services to
customers Accurately respond to customers' questions regarding
billing, devices, product features, troubleshooting, and hardware
operation Identify opportunities and provide feedback by assessing
call trends and/or diagnostic improvements to provide a higher
level of customer service, performance and efficiency Transform
into the best customer support advocate in the business, engaging
with a diverse consumer base to provide solutions for customer
needs and technical issues Skills, Experience and Requirements All
candidates must have High School diploma, GED, or equivalent
experience An awesome attitude with a customer-first mindset A
desire to work in a collaborative team environment Ideal candidates
will have Related customer service experience and/or training is a
plus Experience in the wireless industry is a plus Familiarity with
wireless devices and their functions Familiarity with the process
of changing wireless providers Strong sense of pride when assisting
customers with pricing, wireless devices, services and products
Adaptability to different work environments High engagement
throughout the entirety of their shift Willingness to work flexible
schedules - pay differential applies to weekends and evenings $2/hr
additional per hour worked after 6 pm $2/hr additional per hour
worked on weekends Ability to smoothly operate Windows OS desktop
computers Ability to multitask and effectively problem solve;
speaking with customers while logging information, following
different processes, and navigating customer tools Excellent
written and verbal communication skills with the ability to provide
a high level of customer service Willingness to proactively
communicate problems back to the business A desire to continually
improve and an openness to being coached and developed What's in it
for you? Opportunity is our greatest benefit Our representatives
are built to work hard and rise. We offer defined career ladders
and extensive opportunity for upward mobility. We encourage
personal and professional growth by supporting you with all the
virtual tools to advance your career. Company-provided equipment
Extensive Benefits Package Medical, Dental, Vision Insurance Paid
vacation and sick time 401(k) Investments Company-matched funds
Tuition reimbursement Heavily discounted DISH, Sling, & Boost
Mobile 330 free channels including premiums $5 monthly Sling Blue
and Orange service $10 credit per line (up to 5) for Boost Mobile
Salary Ranges Compensation: $20.00/Hour Benefits We offer versatile
health perks, including flexible spending accounts, HSA, a 401(k)
Plan with company match, ESPP, career opportunities, and a flexible
time away plan; all benefits can be viewed here: DISH Benefits. The
base pay range shown is a guideline. Individual total compensation
will vary based on factors such as qualifications, skill level, and
competencies; compensation is based on the role's location and is
subject to change based on work location. Candidates need to
successfully complete a pre-employment screen, which may include a
drug test and DMV check. The posting will be active for a minimum
of 3 days. The active posting will continue to extend by 3 days
until the position is filled. --s-p-m1-- By applying, you consent
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Keywords: DISH, Sun City , Wireless Customer Service Representative, IT / Software / Systems , Chandler, Arizona
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