ServiceNow Developer III
Company: Disability Solutions
Location: Phoenix
Posted on: October 13, 2024
Job Description:
ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader
in the environmental services industry. We provide customers with
the most complete set of products and services, including
recycling, waste, special waste, hazardous waste and field
services.--Our industry-leading commitments to advance circularity
and support decarbonization are helping deliver on our vision to
partner with customers to create a more sustainable world.In 2023,
Republic's total company revenue was $14.9 billion, and adjusted
EBITDA was $4.4 billion. We serve 13 million customers and operate
more than 1,000 locations, including collection and transfer
stations, recycling and polymer centers, treatment facilities, and
landfills.Although we operate across North America, the collection,
recycling, treatment, or disposal of materials is a local business,
and the dynamics and opportunities differ in each market we serve.
By combining local operational management with standardized
business practices, we drive greater operating efficiencies across
the company while maintaining day-to-day operational decisions at
the local level, closest to the customer.Our customers, including
small businesses, major corporations and municipalities, want a
partner with the expertise and capabilities to effectively manage
their multiple recycling and waste streams. They choose Republic
Services because we are committed to exceeding their expectations
and helping them achieve their sustainability goals. Our 41,000
team members understand that it's not just what we do that matters,
but how we do it.Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and
communities.
- Committed to Serve: We go above and beyond to exceed our
customers' expectations.
- Environmentally Responsible:--We take action to improve our
environment.
- Driven: We deliver results in the right way.
- Human-Centered:--We respect the dignity and unique potential of
every person.We are proud of our high employee engagement score of
86. We have an inclusive and diverse culture where every voice
counts. In addition, our team positively impacted 4.6 million
people in 2023 through the Republic Services Charitable Foundation
and local community grants. These projects are designed to meet the
specific needs of the communities we serve, with a focus on
building sustainable neighborhoods. ----STRATEGYRepublic Services'
strategy is designed to generate profitable growth. Through
acquisitions and industry advancements, we safely and sustainably
manage our customers' multiple waste streams through a North
American footprint of vertically integrated assets. --We focus on
three areas of growth to meet the increasing needs of our
customers: recycling and waste, environmental solutions and
sustainability innovation.With our integrated approach,
strengthening our position in one area advances other areas of our
business. For example, as we grow volume in recycling and waste, we
collect additional material to bolster our circularity
capabilities. And as we expand environmental solutions, we drive
additional opportunities to provide these services to our existing
recycling and waste customers.Recycling and WasteWe continue to
expand our recycling and waste business footprint throughout North
America through organic growth and targeted acquisitions. The 13
million customers we serve and our more than 5 million pick-ups per
day provide us with a distinct advantage. We aggregate materials at
scale, unlocking new opportunities for advanced recycling. In
addition, we are cross-selling new products and services to better
meet our customers' specific needs.Environmental SolutionsOur
comprehensive environmental solutions capabilities help customers
safely manage their most technical waste streams. We are expanding
both our capabilities and our geographic footprint. We see strong
growth opportunities for our offerings, including PFAS remediation,
an increasing customer need.--SUSTAINABILITY INNOVATIONRepublic's
recent innovations to advance circularity and decarbonization
demonstrate our unique ability to leverage sustainability as a
platform for growth.The Republic Services Polymer Center is the
nation's first integrated plastics recycling facility. This
innovative site processes rigid plastics from our recycling
centers, producing recycled materials that promote true
bottle-to-bottle circularity. We also formed Blue Polymers, a joint
venture with Ravago, to develop facilities that will further
process plastic material from our Polymer Centers to help meet the
growing demand for sustainable packaging. We are building a network
of Polymer Centers and Blue Polymer facilities across North
America.We continue to advance decarbonization at our landfills. As
demand for renewable energy continues to grow, we have 70 landfill
gas-to-energy projects in operation and plan to expand our
portfolio to 115 projects by 2028.RECENT RECOGNITION
- Barron's 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere's World's Most Ethical Companies
- Fortune World's Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P GlobalPOSITION SUMMARY:--The
ServiceNow Developer III is senior level position responsible for
developing comprehensive solutions across IT Service Management, IT
Operations Management, GRG (Governance, Risk, & Compliance), HR
Service Delivery, and Custom Applications. This role provides
expert level guidance for developers and administrators and solves
advanced user-reported issues. The ServiceNow Developer III is
proficient in business processes and administration of multiple
modules and integrations, follows the Agile Scrum Methodology and
works cross-functionally across different modules on the platform.
This role also works closely with the Platform Architect to
identify solutions through existing functionality or
customizations, as well as developing, testing, installing, and
maintaining new or modified solutions on the platform. This role
assumes advanced knowledge on the ServiceNow platform-including
advanced training and certifications-and advanced skills in various
front-end web development languages.PRINCIPLE RESPONSIBILITIES:--
- Architect solutions across ITSM, ITOM, GRC, HRSD, and Custom
Applications to streamline operations and enhance user
experience.
- Leads the design and implementation of complex ITSM workflows
to ensure timely escalations and communications, minimize service
disruption, and optimize service delivery.
- Leads customization and configuration of Discovery, Event
Management and the CMDB to automate incident creation based on
alerts and optimize infrastructure visibility and management.
- Collaborates with SecOps teams to automate ticket routing and
improve detection workflows.
- Oversees GRC compliance module development, align platform
capabilities to ensure proper risk assessment, mitigation, and
audit reporting.
- Drives HRSD improvement to Case Management, Onboarding, and
Employee Experience by leveraging data analytics to optimize the
employee experience.
- Manages small projects to build Custom Applications, align
requirements to business needs, design solutions with an architect,
drive delivery, and create standard operating procedures with
Platform Admins.
- Leads integration of new modules, store applications,
integrations, and spokes.
- Interfaces with executive stakeholders to align ServiceNow
solutions with business goals and emerging trends.
- Leads for the most intricate, rare, and complex issues that
require deep platform knowledge and problem-solving expertise.
- Mentors less experienced developers, providing guidance on
advanced scripting techniques and best practices.
- Designs simple solutions with Solution Architect; align tool's
capability to business process needs.
- Oversee development and data management for integrations
between ServiceNow Platform and other systems, tools, or services
(like Workday or Active Directory)
- Creates and maintain technical documentation in Knowledge
Base.
- Performs other job-related duties as assigned or
apparent.QUALIFICATIONS:--
- 4 years' experience building or maintaining Rest APIs
- 4 years' experience with web-based development languages
(JavaScript, HTML, CSS, AJAX, HTTP, XML)
- 4 years' experience with SQL and relational databases
- 2 years' experience with IT Service Management (ITSM) and IT
Operations Management (ITOM) modules
- 2 years' Governance Risk & Compliance (GRC), or Security
Operations modules
- Experience with HR Service Delivery (HRSD)
- ITIL related certification - Foundations or higher
- Certification: ServiceNow Certified Application Developer -
(included recent Deltas)
- Experience with Integration Hub, Managed and Custom Spokes
- Experience building Custom Applications, including new roles,
tables, metrics, & reporting.
- Ability to present and explain technical information to diverse
audiences.MINIMUM QUALIFICATIONS:--
- Minimum of 5 years of experience in IT, software development,
or ServiceNow administration
- ServiceNow Certified System Administrator & Certified
ServiceNow Developer certification.
- Minimum of 3 Additional certifications within ServiceNow
modules
- Experience with Agile / Scrum methodology.Rewarding
Compensation and BenefitsEligible employees can elect to
participate in:--- Comprehensive medical benefits coverage, dental
plans and vision coverage.--- Health care and dependent care
spending accounts.----- Short- and long-term disability.--- Life
insurance and accidental death & dismemberment insurance.---
Employee and Family Assistance Program (EAP).--- Employee discount
programs.--- Retirement plan with a generous company match.---
Employee Stock Purchase Plan (ESPP).The statements used herein are
intended to describe the general nature and level of the work being
performed by an employee in this position, and are not intended to
be construed as an exhaustive list of responsibilities, duties and
skills required by an incumbent so classified.-- Furthermore, they
do not establish a contract for employment and are subject to
change at the discretion of the Company.EEO STATEMENT:Republic
Services is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, protected veteran
status, relationship or association with a protected veteran
(spouses or other family members), genetic information, or any
other characteristic protected by applicable law.
Keywords: Disability Solutions, Sun City , ServiceNow Developer III, IT / Software / Systems , Phoenix, Arizona
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