Supervisor CAB Reserve Desk
Company: First Citizens Bank
Location: Phoenix
Posted on: October 5, 2024
Job Description:
Overview: This position manages a team of associates who support
the servicing and operation capabilities of the Certificate of
Deposit Account Registry Service (CDARS), Insured Cash Sweep (ICS)
and Reserve Desk deposits. Oversees the daily workflow to meet
customer expectations and service level standards. Provides
guidance, training, and direction on department processes and
systems. Implements methods of tracking and reporting performance
to aid in the development of process improvements, driving goal
achievement through personal leadership and oversight of team
activities. Responsibilities:
- Operations - Plans, directs, and manages the daily workflow
ensuring efficient processing, risk mitigation, and delivery of
excellent service. Assists in implementing enhancements to
departmental systems or processes. Assists with preparation of
proposals in accordance with Marketing, Legal, and Compliance
guidelines for consulting/sales with Property Management Company
(PMC) clients and Home Owner Associates (HOA) community
boards.
- Business Support - Serves as a subject matter expert of
Reserve/ICS/CDARS products & how they function. Monitors for
departmental compliance with applicable policies, procedures,
controls, laws, and regulations in a multi-state environment.
- Supervisory Functions - Oversees the activities of the
CDARS/ICS/Reserve Desk team. Assesses work of associates for
accuracy, process improvements, and efficiencies. Ensures
compliance with department policies and procedures. Manages the
performance of assigned staff, which may include mentorship,
training, and staff evaluations.
- Reporting - Track and report on maturing CDARS using the
Salesforce tool to focus on pipeline and top priorities.
Qualifications: Required Qualification(s): Bachelor's Degree and 4
years of experience in treasury management and supervisory in a
financial institution OR High School Diploma or GED and 8 years of
experience in treasury management and supervisory in a financial
institution. - -Preferred Qualification(s): Deposits, CDs,
ICS/CDARS, Community Association Banking/HOA. First Citizens
benefits programs are designed to meet our Associates where they
are in life. - -First Citizens benefits programs are designed to
meet our Associates where they are in life. - Full-time associates
(20+ hours) are offered a comprehensive benefits program, with
customized offerings, including those designed to support families,
however defined. - More information regarding our benefits
offerings can be bound here: -
Keywords: First Citizens Bank, Sun City , Supervisor CAB Reserve Desk, Other , Phoenix, Arizona
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