Field Care Coordinator
Company: One Medical
Location: Phoenix
Posted on: October 10, 2024
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Job Description:
About Us One Medical is a primary care solution challenging the
industry status quo by making quality care more affordable,
accessible and enjoyable. But this isn't your average doctor's
office. We're on a mission to transform healthcare, which means
improving the experience for everyone involved - from patients and
providers to employers and health networks. Our seamless in-office
and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and
mental health concerns have been delighting people for the past
fifteen years. In February 2023 we marked a milestone when One
Medical joined Amazon. Together, we look to deliver exceptional
health care to more consumers, employers, care team members, and
health networks to achieve better health outcomes. As we continue
to grow and seek to impact more lives, we're building a diverse,
driven and empathetic team, while working hard to cultivate an
environment where everyone can thrive. The Opportunity One
Medical's High Risk team is looking for a Field Care Coordinator to
support our patients with care outside of the traditional clinic
setting - in their home and telephonically after an acute inpatient
event and as part of routine primary care services. Reporting to
the Director of our High Risk Programs, Field Care Coordinators go
into patients' homes to facilitate telehealth visits with a
provider in order to reach more of our patients where they live.
This will include building a trusted and supportive relationship
with the patient and their family, performing clinical assessments,
assessing home safety, documenting medications and reviewing
provider care plans with the patient. You will also assist in
teaching patients and family members to use technology to
coordinate care with their care teams, as needed. You are a
compassionate, kind, and open-minded individual who is comfortable
engaging with patients and their caregivers or family inside their
home. You have excellent communication skills and quickly build
trust and rapport with your patients. You are an advocate for
patients, with a mastery of human connection and a strong drive for
service. You have a passion for removing barriers to care and use
your innovative problem solving skills to tackle various tasks and
challenges resulting in a truly exceptional patient experience. You
bring strong communication skills and enjoy collaborating with an
integrated primary care team to facilitate overall better
healthcare outcomes for our patients. You are comfortable driving
throughout Phoenix to reach your patients in their homes. What
you'll work on: Facilitate telehealth visit in a patient's home,
using technology to ensure provider has a complete view of the
living situation and to ensure patient exam can be completed via
video. Conduct standard patient assessments and documentation to
facilitate a complete visit by the treating provider in the home
and to ensure patients understand their care plan. Clinical duties
may include providing best in class telehealth set up services,
performing and assisting with extended scope duties such as, but
not limited to clinician guided physical exam, health status
screenings, non-blood specimen collection, spirometry, retinopathy,
EKGs, vitals Coordinate care with patients, families and other
outside care teams (specialists, home health, etc.) as needed.
Assist patients and their families to fully participate in
healthcare services, as well as navigate and use community services
or other resources in support of their goals Participate in the
daily operations of the High Risk Care Team, such as answering
incoming phone calls, responding to emails, facilitating supports
for transitions of care services Teach patients and family members
to connect with their care teams via technology These
responsibilities are intended to describe the general nature and
level of work being performed by personnel assigned to this job
classification. They are not to be construed as an exhaustive list
of job duties performed by personnel in this classification. Other
job related duties may be assigned by management. What you'll need:
At least 1 year of experience as a Medical Assistant is required At
least 1 of experience working in home-based healthcare services or
senior living care settings is preferred Graduated from a Medical
Assistant Program that is accredited by the Commission on
Accreditation of Allied Health Education Programs (CAAHEP) or the
Accrediting Bureau of Health Education Schools (ABHES) or completed
relevant Medical Assistant training by any branch of the armed
forces Certified Medical Assistant (MA) and Basic Life Support
(BLS) preferred or ability to obtain certification within 6 months
of hire required Strong written and verbal communication skills;
Spanish speaking is a plus A proven track record of persisting
through change, demonstrating a forward thinking perspective when
under pressure, and consistently stepping up to take action on
challenges A proven ability to build rapport and trust with
patients or customers, while delivering individualized,
human-centered, customer-focused care Clinical skills in performing
basic vitals and clinical assessments preferred Proficiency in
computer technology and video platforms such as typing, navigating
the internet, meeting over zoom and using multiple software systems
simultaneously; experience with Mac iOS, Google Suite preferred
Must have access to an independent means of safe and reliable
transportation as well as the ability to travel house to house
throughout the day; mileage will be reimbursed at the IRS/Federally
established rate Benefits designed to aid your health and wellness:
Taking care of you today Paid sabbatical after 5 and 10 years
Employee Assistance Program - Free confidential advice for team
members who need help with stress, anxiety, financial planning, and
legal issues Competitive Medical, Dental and Vision plans Free One
Medical memberships for yourself, your friends and family Pre-Tax
commuter benefits PTO cash outs - Option to cash out up to 40
accrued hours per year Protecting your future for you and your
family 401K match Opportunity to participate in company equity
programs Credit towards emergency childcare Extra contributions
toward maternity and paternity leave Paid Life Insurance - One
Medical pays 100% of the cost of Basic Life Insurance Disability
insurance - One Medical pays 100% of the cost of Short Term and
Long Term Disability Insurance This is a full-time role with shifts
generally taking place between 8:00am-5:00pm (Monday through
Friday) based in Phoenix, Arizona, traveling in East Valley, Sun
Lakes, Mesa, and other areas. Flexibility to travel throughout the
day to patient homes in the Phoenix area and work in a variety of
Phoenix offices based on assignment. Mileage will be reimbursed at
the IRS/ Federally established rate. One Medical is committed to
fair and equitable compensation practices: The base compensation
range for this role is $23.00 per hour to $25.00 per hour. However,
actual compensation packages are based on several factors that are
unique to each candidate. These factors include, but are not
limited to, job related knowledge and skill set, depth of
experience, certifications and/or degrees, and specific work
location. The total compensation package for certain roles may also
include additional components such as a sign-on bonus, annual
performance bonus, equity grants in the form of RSUs, medical and
other benefits and/or other applicable incentive compensation
plans. For more information, please visit
https://www.onemedical.com/careers/ One Medical is an equal
opportunity employer, and we encourage qualified applicants of
every background, ability, and life experience to contact us about
appropriate employment opportunities. One Medical participates in
E-Verify and will provide the federal government with your Form I-9
information to confirm that you are authorized to work in the U.S.
Please refer to the E-Verification Poster (English/Spanish) and
Right to Work Poster (English/Spanish) for additional information.
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Keywords: One Medical, Sun City , Field Care Coordinator, Other , Phoenix, Arizona
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