Front Desk Clerk-Staybridge Suites, Scottsdale, AZ
Company: Staybridge Suites Scottsdale AZ
Location: Scottsdale
Posted on: October 12, 2024
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Job Description:
Hotel Equities, a multi-award-winning hotel development and
hospitality management company, is currently searching for a
remarkable Front Desk Agent for the Staybridge Suites in
Scottsdale, AZ. Job Purpose:Responds in a professional and
courteous manner to arriving, departing and in-house guests by
providing accurate and--timely information and services. Responds
to telephone and in-person inquiries regarding reservations, hotel
information--and guest concerns. Warm, knowledgeable service and
helpful guidance reassure guests they've made the right choice to
stay with us.Greet and welcome guests upon arrival. Register guests
into the computer, verifying reservation, address, and credit
information. Promote "preferred" guest program and provide
recognition and benefits to all current members.Accept payment for
guests' accounts both at the time of registration and at checkout.
Maintain a house bank and make a deposit and accurate report of
receipts daily. Cash checks and exchange currency for guestsIssue
key to and control entrance of safety deposit boxes. Post
miscellaneous charges as requested.Promptly respond to and resolve
guest complaintsAnswer telephone promptly and properly being
polite, courteous, and friendlyBe friendly, thorough, accurate and
efficient in taking reservationsBe friendly, thorough, accurate and
efficient in performing Check-insBe friendly, thorough, accurate
and efficient in performing Check-outs(If applicable) Operate or
assist with shuttle or transportation Service in a timely and
courteous mannerAssist guests with luggage upon their arrival to
and departure from the hotelUse the guests' namesBe knowledgeable
and helpful about the local area, the hotel and hotel
servicesHandle messages, wake-up calls, mail, and faxes
properlyAssist guests' with laundry/dry cleaning needsKnow of
incoming VIPsFollow all applicable Company Standard Operating
Procedures.Perform other assignments as directed by the General
Manger.Be an enthusiastic, helpful and positive member of the
teamBe professional, responsible and mature in conduct and
behaviorBe understanding of, encouraging to and friendly with all
co-workersBe self-motivated and use time wiselyMaintain open line
of communications with each departmentCommunicate pertinent
informationRespond positively to new ideasOpenly accept
critical/developmental feedbackMaintain effective communication
through the use of meetings, log books and bulletinsBe available to
help other departments in emergency situationsAdhere to all work
rules, procedures and policies established by the company
including, but notlimited to those contained in the associate
handbook.Safety and Security SkillsProperly handle and account for
keysBe knowledgeable of policies regarding emergency procedures and
security concernsAggressively seek and react to opportunities to
sell rooms, including re-rents, and last rooms availableHave
complete knowledge of hotel rooms, function space, restaurant (if
applicable), other outlets, and services; have in depth knowledge
of and regularly re-stock and sell pantry itemsIncreases revenues
by offering customers upgraded rooms and promoting hotel amenities
and outletsHave full understanding of franchise honors
programEnsure all customers establish credit upon check-in.
Improves timeliness of cash flow by adhering to all established
credit and inventory control procedures:Verifies all information on
reservations check-in; name, address, method of payment,
etc.Retrieves proper name and address verification and proper
approval codes for cash and credit card paying customersIdentifies
and records special billing instructions and notifies
accountingCompletes shift closing accurately by getting appropriate
approval signatures and authorization codesAdheres to hotel
policies regarding the use of cash banksStays current with
developments in the hotel by reviewing the communication log book
each shift; updates log book for next shiftReport potential sales
contacts to the sales department protection of guests' room
numbers. Qualifications and Requirements:High School diploma
/Secondary qualification or equivalent.Experience with Marriott,
Hilton, IHG, Wyndham or Hyatt processes and standards.This job
requires the ability to perform the following:Must be able to
speak, read, write and understand the primary language(s) used in
the workplace.Must be able to read and write to facilitate the
communication process.Requires good communication skills, both
verbal and written.Must possess basic computational ability.Must
possess basic computer skills.Extensive knowledge of the hotel, its
services and facilities; General knowledge of the city where hotel
is located and its attractions.Most work tasks are performed
indoors. Temperature is moderate and controlled by
hotelenvironmental systems.Must be able to stand and exert
well-paced mobility for up to 4 hours in length. Length of time of
these tasks may vary from day to day and task to task.Must be able
to exert well-paced ability to reach other departments of the hotel
on a timely basis.Must be able to lift up to 15 lbs
occasionally.Requires grasping, writing, standing, sitting,
walking, repetitive motions, bending, climbing, listening and
hearing ability and visual acuity.Talking and hearing occur
continuously in the process of communicating with guests,
supervisors and subordinatesVision occurs continuously with the
most common visual functions being those of near vision and depth
perception.Ability to spend extended lengths of time viewing a
computer screen.Requires manual dexterity to use and operate all
necessary equipment.Must have finger dexterity to be able to
operate office equipment Other:Being passionate about people and
service.Strong communication skills are essential when interacting
with guests and employees.Reading and writing abilities are used
often when completing paperwork, logging
issues/complaints/requests/ information updates, etc.Basic math
skills are used frequently when handling cash or
credit.Problem-solving, reasoning, motivating, and training
abilities are often used.Have the ability to work a flexible
schedule including nights, weekends and/or holidays Amazing
Benefits At A Glance:Team Driven and Values Based
CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay
availableEmployee Assistance ProgramCareer Growth Opportunities/
Manager Training ProgramReduced Room Rates throughout the
portfolioThird Party Perks (Movie Tickets, Attractions,
Other)401(k)Employee assistance programEmployee discountFlexible
scheduleFlexible spending accountLife insuranceParental
leaveReferral program PI5b71988e5198-25660-35774138
Keywords: Staybridge Suites Scottsdale AZ, Sun City , Front Desk Clerk-Staybridge Suites, Scottsdale, AZ, Other , Scottsdale, Arizona
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