Wellness Coordinator - Remote in North Phoenix, AZ
Company: UnitedHealth Group
Location: Phoenix
Posted on: October 16, 2024
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
Wellness Coordinators function in a non-clinical capacity
responsible for providing care coordination or administrative
support to members with behavioral health and substance abuse
needs.
Wellness Coordinators will be a primary care navigator by locating
and engage members, screening for and identifying gaps in care,
addressing SDOH needs and developing individual care plans to
overcome barriers to access to care.
Wellness Coordinators will also provide administrative support to
the Behavioral Health Case Management department through assigning
referrals, providing chart summaries and verification of member
demographics.
If you are located in North Phoenix, AZ, you will have the
flexibility to work remotely* as you take on some tough
challenges.
Primary Responsibilities:
Wellness Coordinators work in an inbound member queue
Documentation in multiple electronic documentation systems
Coordinate information to clinical team partners
Provide behavioral health benefit education
Contact members to screen for and identity gaps in care
Provide network referrals and appropriate community resources to
help the member engage with mental health and substance use
treatment
Administrative support
What are the reasons to consider working for UnitedHealth Group?
Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at:
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. Required
Qualifications:
High School Diploma/GED
2+ years of managed care or call center experience
Proven familiarity with working on computers
Preferred Qualifications:
3+ years of experience in Medical/Behavioral health setting (i.e.
hospital, managed care organization, or joint medical/behavioral
outpatient practice)
Demonstrated casework experience at hospitals, social service
agencies or community mental health centers
Demonstrated dual diagnosis experience with mental health and
substance abuse
Experience working in an environment that required coordination of
benefits and utilization of multiple groups and resources for
patients
Proven working knowledge of community-based resources and
services
Proven creativity problem solving skills with the ability to use
community and network resources to meet members' needs
Demonstrated initiative in achieving individual, team, and
organizational goals and objectives
Soft Skills:
Must demonstrate flexibility, ability to follow through on all
tasks in a timely fashion, good attention to detail and a
willingness to learn
Solid oral and written communication skills - specifically
telephone skills
Demonstrated effective organizational skills and scheduling skills
as observed in day-to-day work
Experience handling sensitive issues with members and providers in
a confidential manner
Excellent customer service skills
Solid team player and team building skills
*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO
Keywords: UnitedHealth Group, Sun City , Wellness Coordinator - Remote in North Phoenix, AZ, Other , Phoenix, Arizona
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