FIELD SERVICE TECHNICIAN II - L&A (PHOENIX, AZ)
Company: Murata Machinery
Location: Phoenix
Posted on: October 7, 2024
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Job Description:
Job Details
Job Location
Phoenix - Phoenix, AZ
Position Type
Full Time
Education Level
2 Year Degree
Travel Percentage
Road Warrior
Job Category
Manufacturing
Description
SUMMARY
Install and service Murata Machinery USA, Inc.s Logistic &
Automation Division products. Assist sales personnel and train
customer personnel. Oversee field service technician I on basic
installations and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Install material handling products such as stacker cranes, RTNs,
conveyors and/or AGVs.
- Oversee field service technician I (FST I) site installations of
material handling equipment.
- Demonstrate new equipment in customer plants including electrical
and/or mechanical check-outs, set-up, de-bug, operation and
programming.
-Service L&A Products by doing the following functions:
a. Perform basic to moderate troubleshooting of
electrical/electronic or mechanical problem, diagnosis and repair
in customers plants.
b. Advise and assist customers with most operation and programming
problems.
c. Perform most maintenance work and provide assistance needed by
customer.
d. Advise and assist in selection and ordering of tools and repair
parts.
- Prepare and submit installation/service and expense reports
accurately and promptly electronically.
- Keep up to date with technology changes in order to train
customer personnel properly.
- Assist Sales, Engineers and Project Managers as needed.
- Maintain exceptional customer relationships with all clients.
- Provide assistance to Field Service Technicians I to improve
response time and obtain training for additional skills. Assist
other Technicians as needed.
Qualifications
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
- Mechanical aptitude and skills
- Work experience on AC/DC motors, mechanical gear boxes, and gear
reducers
- Familiar with control systems (PLCs) preferred.
- Familiarity with one or more of the following pieces of
equipment: stacker cranes, conveyors, and/or AGV's.
- Ability to use Microsoft Office Programs
- Ability to read and understand equipment drawings
EDUCATION and/or EXPERIENCE
Associates degree (AS) in Electrical, Electronics or Mechanical
Engineering; minimum of 1 year of experience as a Field Service
Technician I or 4 years of material handling industry experience
and/or training; or equivalent combination of education and
experience. Previous experience in Material handling equipment is
required.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw
valid conclusions. Ability to interpret an extensive variety of
technical instructions in mathematical or diagram form and deal
with several abstract and concrete variables.
TRAVEL
This position requires up to 90% travel including domestic and
international and work at installation sites for extended periods
of time. A valid drivers license and good driving record are
required.
PHYSICAL DEMANDS
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly
required to walk; use hands to finger, handle, or feel objects,
tools, or controls; reach with hands and arms; stoop, kneel,
crouch, or crawl; and talk or hear. The employee frequently is
required to climb or balance and work from extended heights and in
tight spaces. The employee must frequently lift and/or move up to
50 pounds and occasionally lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee frequently
works near moving mechanical parts. The employee is occasionally
exposed to toxic or caustic chemicals and risk of electrical shock.
The noise level in the work environment is usually moderate.
EOE, including disability/veterans.
Keywords: Murata Machinery, Sun City , FIELD SERVICE TECHNICIAN II - L&A (PHOENIX, AZ), Professions , Phoenix, Arizona
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