Consumer Investments Account Maintenance Specialist
Company: Disability Solutions
Location: Chandler
Posted on: October 10, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day. One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being. Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization. Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Here is an exciting opportunity to grow your
career with our Operations group. Accont Maintenance Specialists
process paperwork and provide service to associates and clients on
inquiries that are related to time sensitive account updates. As a
Specialist you must have a desire to deliver high quality customer
service, process efficiently and with accuracy. This is a rewarding
position where you are empowered to take ownership, facilitate
paperwork and processes. You will be directly responsible for
assisting clients in areas that include funds transfer, margin and
options to name a few. In addition Specialists assist with phone
calls, email boxes, processing queues, and research and resolve
escalations. Specialists assist with document remediation by making
critical account changes and/or updates, paperwork processing,
document fulfillment as well as outbound call support for internal
and external clients. You will be required to do proactive outreach
to account owners and associates to ensure that both parties are
aware of what documents are needed in order to remediate and
complete their specific request/needs. They must provide clients
with accurate information by keeping abreast of procedures and
demonstrating the ability to provide complete and concise
explanations to inquiries made from all levels of personnel. There
are strong opportunities to assist management with complex issues,
process improvements, and new initiatives to better the client
experience while developing your personal skillset.Required
Qualificaitons:--- Strong customer service skills--- Ability to
multi-task and independently prioritize his/her workload.---
Demonstrate a cooperative and professional work attitude--- Capable
of multi-tasking and working efficiently under stress and high
volume--- Strong organizational, time management and teamwork
skills--- Strong analytical and problem solving skills--- Foster
collaborative relationships within and across business units---
Attention to detail and follow through on assignments--- Deliver
high quality partner support stressing partner/client needs,
problem resolution, and service/product knowledge--- Demonstrate
excellent verbal, written and listening skills--- Apply sound
judgment and enterprise-wide mindset in making decisions---
Understand and demonstrate cultural awareness, integrity and
ability to work as part of team Desired Qualifications: ---
Customer Service and/or call center experience preferred---
Demonstrated ability to process high volumes of documents with
accuracy and speed--- Strong communication skills, both written and
verbal--- Ability to be flexible and open to change within the line
of businessEnterprise Job Description:This job is responsible for
providing quality service and efficient operations support for the
assigned areas, internal business partners, and external customers
and clients. Key responsibilities include providing clients with
accurate information by keeping abreast of procedures and
demonstrating the ability to provide complete and concise
explanations to inquiries made from all levels of personnel. Job
expectations include focusing on more complex
processes.Responsibilities:
Keywords: Disability Solutions, Sun City , Consumer Investments Account Maintenance Specialist, Professions , Chandler, Arizona
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