Consumer Care Analyst

Company: VirtualVocations
Location: Scottsdale
Posted on: October 30, 2024

Job Description:

A company is looking for a Consumer Analyst to manage consumer contact data and provide insights for decision-making.

Key Responsibilities

Analyze consumer contact trends and deliver insights to stakeholders
Generate standard and ad-hoc reports to address business needs
Forecast contact center volumes and manage reporting during product recalls

Required Qualifications

Bachelor's degree preferred, but not required
Minimum of 2 years of analytical experience
Experience in a contact center is a plus
Technical proficiency in Microsoft applications, especially Excel
Familiarity with business intelligence tools and social media analytics

Keywords: VirtualVocations, Sun City , Consumer Care Analyst, Professions , Scottsdale, Arizona

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